Terms & Conditions

These Terms & Conditions ("Terms") are an agreement between you and Zap Co. ("Zap") covering your use of the Zap website, rider and driver dashboards, and text message notifications. By creating an account you agree to these Terms.

1. Accounts

You must be 18 or older to use Zap. Riders create their own accounts. Driver accounts are created only by a Zap administrator; drivers may not self-register. You are responsible for the accuracy of the information you provide, including your phone number and addresses, and for keeping your login credentials confidential.

2. The Zap service

Zap connects riders with vetted drivers for recurring commute rides. Zap coordinates scheduling and notifications; rides are performed by drivers. Schedules you publish are visible to Zap drivers and administrators so a driver can plan your pickup. Ride availability is not guaranteed for any specific day or time.

3. Rider and driver conduct

• Be on time, courteous, and lawful during every ride.
• Do not misuse the platform, interfere with it, or attempt to access other users' data.
• Do not use Zap for any unlawful, unsafe, or harassing activity.
• Drivers must hold a valid license and insurance and follow all traffic laws.

4. SMS messaging terms

By checking the SMS consent box and providing your mobile number, you agree to receive automated text messages from Zap related to your rides, including driver-arrival notifications. Consent is not a condition of purchase.

• Program: Zap Ride Alerts (transactional ride and arrival notifications).
• Message frequency varies, typically 2–10 messages per week.
• Message and data rates may apply.
• Text STOP to opt out at any time; text HELP for assistance.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers may change without notice. You agree to notify Zap if your mobile number changes.

See our Privacy Policy for how we handle your mobile information. Mobile opt-in data is never shared with third parties for marketing purposes.

5. Fees

Any fees for rides will be disclosed to you before you are charged. Zap does not charge for text messages, though your carrier may.

6. Suspension and termination

You may stop using Zap and request account deletion at any time. Zap may suspend or terminate accounts that violate these Terms or that create a safety risk for riders or drivers.

7. Disclaimers and limitation of liability

The Zap service is provided "as is" without warranties of any kind to the fullest extent permitted by law. Zap is not liable for indirect, incidental, or consequential damages, or for missed rides, delayed notifications, or undelivered text messages.

8. Changes to these Terms

We may update these Terms. Continued use of Zap after an update means you accept the revised Terms.

9. Contact

Zap Co., a Mister Waverly Company — waverlyhampton3@gmail.com.