Privacy Policy

This Privacy Policy explains how Zap Co. ("Zap", "we", "us") collects, uses, and shares information when you use the Zap commute ride platform, our website, and any related messages we send you. This page is maintained by Zap Co. and describes our own practices; it is not an independent certification or audit.

1. Information we collect

• Account information. Your name, email address, and mobile phone number when you create a rider account, or when a Zap administrator creates a driver account for you.
• Commute information. Your home pickup address, work drop-off address, and the days and times you schedule rides to and from work.
• Messaging information. Your consent status for text messages, the arrival notifications sent to you, and the delivery status of those messages.
• Technical information. Basic log and device data generated when you use the site, used to keep the service secure and working.

2. How we use information

• To match you with a vetted Zap driver and coordinate your scheduled commute.
• To share the pickup details a driver needs to complete your ride, including your name, pickup and drop-off addresses, and scheduled times.
• To send you service text messages, such as a notification that your driver has arrived, when you have opted in.
• To support you, prevent fraud and abuse, and comply with legal obligations.

3. SMS text messages and your consent

Zap sends transactional text messages only to riders who have checked the SMS consent box during registration or in their rider dashboard. Consent is not a condition of purchase, and you can use Zap without agreeing to receive texts.

• Program name and purpose. Zap Ride Alerts — ride and driver-arrival notifications related to your scheduled commute.
• Message frequency. Varies, typically 2–10 messages per week depending on how many rides you schedule.
• Cost. Message and data rates may apply. Zap does not charge for these messages.
• Opting out. Reply STOP to any Zap message, or clear the SMS consent checkbox in your rider dashboard, to stop receiving texts. Reply HELP for help.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except for the messaging provider that delivers the message on our behalf.

4. How we share information

We share information with the Zap driver assigned to your ride, with service providers that operate the platform on our behalf, and when required by law or to protect the safety of riders and drivers. Our current service providers are our cloud application and database host and our SMS delivery provider (Twilio). We do not sell your personal information.

5. Data retention and deletion

We keep your account, commute, and messaging records for as long as your Zap account is active, and afterwards only as long as needed for legal, security, and record-keeping purposes. To request deletion of your account and associated data, contact us at the address below.

6. Your choices

You can review and update your name, phone number, addresses, schedules, and SMS consent at any time from your Zap dashboard. You may also request access to, or deletion of, your personal information by contacting us.

7. Security

Zap accounts are protected by email-and-password authentication, and rider records are restricted so that only you, your assigned drivers, and Zap administrators can access them. No system can be guaranteed to be perfectly secure, so please use a strong, unique password.

8. Children

Zap is not intended for anyone under 18, and we do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you in the app.

10. Contact us

Zap Co., a Mister Waverly Company — privacy questions: waverlyhampton3@gmail.com.